Conflict and Challenging Conversations: Tools for Skillful Engagement

ZSFG Building 3 - Fifth Floor Small Conference Room

The P3 Program kicks off the 2016-17 year with this highly interactive seminar targeting UCSF postdocs and medical fellows. This will be the first in this year’s series focused on professional skills development to support independent research careers. It will review the basic styles of conflict management, identify skills that support effectiveness in challenging conversations, and give participants practice using the skills in their own cases. Active participation throughout the day will prepare attendees to use these tools immediately.

Attendance is limited and registration is required. Please register on EventBrite.


Calvin ChouCalvin Chou, MD, PhD is professor of clinical medicine at the University of California at San Francisco, and staff physician at the VA Medical Center in San Francisco. As vice president for external education for the American Academy on Communication in Healthcare, he is nationally recognized for his efforts in education and research to enhance communication between patients and physicians. Currently he is director of VALOR, an innovative longitudinal program based at the VA that emphasizes humanistic clinical skill development for medical students. He delivers communication skills curricula for providers at medical centers across the country. His research interests include assessment of curricular developments in clinical skills, clinical skills remediation, forces influencing feedback in health sciences education, and enhancing communication for interprofessional trainees. He is co-editor of the book Remediation in Medical Education: A Midcourse Correction, released in January 2014.



Kara MyersKara Myers, CNM, MS, has been practicing nurse-midwifery since 2000, when she completed graduate training at UCSF. She is currently an associate clinical professor in the UCSF Department of OB, Gyn, and Reproductive Sciences, in clinical practice at Zuckerberg San Francisco General (ZSFG) and Mission Neighborhood Health Center. She co-directs the relationship centered communication program at ZSFG and also the relationship centered communication facilitators program for the American Academy on Communication in Healthcare (AACH). Within the UCSF community and nationally, as faculty of AACH, she regularly facilitates workshops in relationship centered communication, feedback, conflict, and interdisciplinary team debriefing.




P3 is sponsored by the UCSF Office for Postdoctoral Scholars and the Office of Career & Professional Development.

If you have any questions or suggestions concerning P3, please contact Program Director Elise Riley.